|
Once you have completed a deposit through either method, Your Account will be automatically credited
according
to your instructions.
Note: Standard M-PESA money transfer charges will apply for either method.
6.3 Age
We reserve the right to request proof of age and perform checks in order to verify information
provided by
you
at any time.
If you are found to be under 18, we will take steps necessary to prevent you making further use of
the
Service,
including returning deposits and voiding bets, winnings and/or bonuses.
6.4 Other forms of verification
We are under a strict duty as a gambling operator, in accordance with various laws and regulations,
to ensure that you are who you claim to be and that the funds that you use to play are your funds
and are
earned
legitimately.
We may therefore perform third party searches against your name, compare the personal information
you have
provided or we
otherwise hold against other databases and make such enquiries and request such information and
documents as
we require to validate your account and the funds being used to play in that account. Failure to
provide any
information asked of
you to enable us to comply with our obligations under such laws and regulations (or providing
incorrect
information)
will result in your account being restricted or closed and/or you being reported to the relevant
regulatory
body (including, without any further notice to you, criminal and serious crime monitoring/reporting
agencies
in
any territory).
6.5 Play
You must always play the Games in line with these Terms and any special rules that apply to Games
offered on
the
Site.
Different rules apply to different Games. (Where such rules apply, please click on the link for each
Game to
see
to the rules that apply to that Game):
- Sportsbook (Sports Betting Rules)
- Jackpot (Jackpot Betting Rules)
6.6 Cancellation
6.6.1 We do not accept cancellations of bets or stakes on any Games except for in exceptional
circumstances,
unless stated
otherwise in the specific rules for the Game. Any cancellation is solely at our discretion.
6.6.2 We do not issue refunds except for in exceptional circumstances. This is solely at our
discretion.
7. General Rules for you
7.1 You must register and play on your own behalf only and not on behalf of anyone else.
7.2 Your mobile phone number is your customer identity. You must keep your login credentials (Mobile
Number
and
Password)
secure and not share them with anyone. If you share them, even unintentionally, you are responsible
for any
abuse or misuse
of your account. We accept no liability for monies or information lost due to unauthorised use of
Your
Account
arising
from improper use of your login credentials. It is your responsibility to ensure that you keep your
credentials
confidential
and it is your responsibility to secure any linked email addresses or devices on which Your Account
is
accessible.
You are fully responsible for any misuse of Your Account or devices. If you are concerned that your
credentials
have been
disclosed to a third party, you should reset your password from the Website and notify us
immediately.
Unless
caused by any
negligence on our part, any unauthorised use of your login credentials and any unauthorised use of
Your
Account
are your
sole responsibility and will be deemed as your own use.
7.3 You must keep the details of Your Account up to date at all times.
7.4 If you realise that the information provided at registration or on Your Account is incorrect,
you must
tell
us immediately or
immediately amend your information from the Website.
7.5 It is your responsibility to know if your activity with the Service is legal in the country or
territory
from which you are playing.
7.6 Each customer must open only one account. Should we identify any customer with more than one
account, we
reserve the right to close
these accounts. 7.7 You may only play a Game as long as you have enough money on your account.
7.8 You are not allowed to transfer or receive funds from one account to another and /or to
transfer, sell
or
buy accounts.
7.9 You agree that we can check you are who you claim to be. You agree to give us all documents we
request
to
prove your registration
information and payment details, such as (by way of example only) a copy of your National
ID/passport,
utility
bills, bank statements,
or any other documents evidencing your source of funds as may be necessary.
7.10 You cannot use any technical error or vulnerability to your advantage. We will be entitled to
cancel
and
reclaim all winnings
gained in this manner.
7.11 You will not be involved in any fraudulent, collusive, fixing or other unlawful activity in
relation
to your (or third party) use of the Service. You shall not use any software assisted methods or
techniques
or
hardware devices
in aid of your participation of the Games or any other use of the Service.
7.12 You agree that we may also share your information with other people or businesses, in line with
our
Privacy
Policy, in order
to carry out our business and deliver the Service to you.
7.13 You agree that all deposits/withdrawals made to/from your player account, are effected to/from
payment
options available in Kenya,
which belong solely to you and are in your name and that you are not depositing funds originating
from any
criminal, fraudulent or other
unauthorised means or activities.
7.14 You agree that we cannot be held responsible for any delay or non-delivery of communications
through
the
telecommunications networks.
You will not purposely prevent or delay the delivery of such communications by disconnecting your
device or
by
any other means in aid
of your participation of the Games.
8. What we can do
8.1 We can refuse to open an account for any reason.
8.2 We can suspend or close your account for any breach or suspected breach of these Terms or other
valid
reason. Upon closure of Your
Account, the available balance in Your Account will be paid to you in a timely manner and no longer
than 5
working days, unless there
is a reason for such funds to be withheld.
8.3 Whilst we understand that mistakes and typos happen, if we find the information given
at the time of registration to be incorrect, this gives us the right to close Your Account and keep
any
applicable funds in it.
Likewise, if you fail to pass any personal identification verification procedures we will also close
your
account and withhold any
winnings.
8.4 If you try to open any other account, on top of your first account, we will block or close the
account.
We
may also block or
close your first account. If we leave your first account open your remaining deposits from any other
accounts,
if any, will be
transferred to your first account. We will deduct a reasonable administrative fee of 10% (minimum
KSH 1,000)
for
every other
account opened. We may also deduct further fees under these Terms.
8.5 We may share your personal
and
payment
information with
other people or businesses, in line with our Privacy Policy, to check that you are who you say you
are and
for
any verification
procedures that we require.
8.6 We do not give credit, outside of bonuses or campaigns as permitted
according to
law. Any balance
on Your Account will not bear interest. We will not be treated as a financial institution.
8.7 If you are found to be using the Service in any way for which it is not intended, to be fun and
recreational, we will adjust
Your Account to remove any money gained from such activity and the account may be permanently
closed.
8.8 We may refuse, terminate or limit any bet or wager for any reason in line with our internal
policies and
regulation.
8.9 We will declare a bet or stake partially or fully void (and / or close Your Account) if we
believe that
any
of the following
apply:
- You, or people associated with you may have directly or indirectly influenced the outcome of an
event;
- You, or people associated with you may have access to insider knowledge that can influence the
outcome
of an
event;
- You,or people associated with you are engaged in arbitrage or matched betting;
- You and / or people associated with you directly or indirectly ignore the Terms;
- The result of an event has been directly or indirectly affected by criminal activity;
- A significant change in odds happened, for example due to a public announcement in relation to
an event;
- Bets have been offered,placed and/or accepted that we would not have accepted, due to a
technical issue
affecting the Service at that point in time or
a mistake, misprint and/or anything which is outside our control.
8.10 We may close Your Account, cancel and/or refund any of
your winnings found in the “Withdrawable” balance (after the deduction of any withdrawal charges),
withhold
winnings and /or apply
debits as required (in relation to damage caused by you) and in line with regulation, withhold a
reason or
give
any notice.
If we do this, all valid contractual obligations in place at the time of closure will be honoured.
8.11 If we suspect that you are involved in illegal or fraudulent activities relating to your use of
the
Service
(or a third parties
use of the Service) or are in trouble with creditors or are involved in any other behaviour
detrimental to
the
Service, we may freeze
or close Your Account and /or cancel stakes.
8.12 All transactions will be monitored and/or reviewed to prevent money laundering
according to the relevant Anti-Money Laundering regulations.
9. Payment Rules
9.1 Making deposits
(a) We accept payments made in KES (Kenyan Shillings) only. Any payments received in a currency
other than
KES
will be converted at the
exchange rate we choose. Also, any exchange premiums are payable by you.
(b) The payment methods made available to you, the average processing times and applicable service
fees may
change at our sole discretion.
(c) We only accept payments through mobile money service providers from accounts which are identical
to your
mobile phone number. We are
unable to credit payments to Your Account from other mobile money accounts.
(d) We do not accept payments below KSH 10 (excluding any charges or other service fees). The
minimum
payment
allowed per deposit may
vary for different payment methods.
(e) When making a deposit, you agree to the terms of the payment method used and agree to any
charges or
service
fees that apply on
the deposits and withdrawals you make through such payment method, and that the payment method is
valid and
that
the payment
account belongs to you and you have the right to use the payment method.
(f) It is unlawful to deposit money which has been obtained illegally.
(g) We do not accept cash directly or cash delivered to any payment solution provider.
9.2 Payouts
When the outcome of a Game you take part in is determined, or when we confirm the result of an
event, any
winnings will be made available
to you on Your Account.
If we mistakenly credit Your Account with winnings that do not belong to you for any reason, these
will be
taken
back from Your Account.
If you have withdrawn these winnings before we become aware of this error, you must immediately
inform us
and
will be required to pay
this back. If you do not we will take all legal action available to us to recover this debt.
9.3 Withdrawals
(a) We will process all withdrawals in KES (Kenyan Shillings) only.
(b) You may withdraw the "Withdrawable" balance in Your Account by issuing a valid notice of
withdrawal on
the
Website or via
Text (SMS or Telegram). Bonus money and other rewards cannot be withdrawn.
(c) We do not accept requests to withdraw amounts below KSH 20. The minimum amount allowed to be
withdrawn
per
transaction may
vary for different payment methods.
(d) You can withdraw up to KSH 150,000 per transaction, and up to KSH 300,000 per day.
(e) If you want to withdraw all your funds, you must first cancel any outstanding stakes and contact
support.
(f) You agree that funds in Your Account must only be used for playing the Games we offer. If you
request a
withdrawal
without turning over an amount that is equal or more than the amount deposited we may require you to
make a
turnover of the
full or part of the previous deposit/s made and/or charge a fee on the withdrawal requested. This
will be
done
in line with our
internal security processes and procedures. We can reject a withdrawal request if we suspect that
funds are
being withdrawn
for any fraudulent or money laundering reasons.
(g) Prior to accepting a withdrawal we may request that you provide legal identification for example
certified
copies of passports,
ID cards or other such documentation as we feel is required in the circumstances. We may also carry
out
phone
verification, face
verification or other such verification as is required to ensure that you are who you say you are.
(h) We only allow withdrawals to mobile money accounts that are identical to the mobile phone number
of Your
Account. We are
unable to transfer money to any other mobile money account on your behalf.
(i) All withdrawals must be done through the same payment method chosen by you when placing a
deposit, unless
we
decide otherwise
or are unable to do so. If you deposit using a number of payment methods, we reserve the right to
split your
withdrawal across such
payment methods and process each part through the respective payment method at our discretion and in
accordance
with anti-money
laundering policies and regulation.
(j) We may request that you redirect your withdrawal or cancel it or request that it is redirected to
a
different
method of
withdrawal in accordance with anti-money laundering polices and/or regulation.
(k) Cancellation of a withdrawal (whether this was made by you or us) does not entitle you to any
compensation
should you choose
to play with the funds in Your Account before any withdrawal is completed.
(l) The withdrawal methods made available to you, the average processing times and applicable service
fees
may
change at our
sole discretion.
9.4 Chargebacks
If a chargeback on a depositing method you have used is requested by the payment method provider, we
may
take
the following steps:
- We may block Your Account;,/li>
- We may take any such action as we are entitled to by law;
- A chargeback notice may be issued and sent to you, using your registration details;
- We will use the same payment method as chosen by you when placing a deposit in order to issue
the
chargeback;
- If we are unable to confirm your identity and the payment method used in order to credit the
account in
question, we will send out
two reminders and these will be subject to a reasonable administrative fee of KSH 100 each,
withdrawn
from
Your Account funds
which are unrelated to the chargeback.
The balance of Your Account may turn negative in cases of chargeback.
10. Closing Your Account
10.1 You can close Your Account at any time, by contacting support directly on care@betsafe.co.ke.
10.2 When
you
close your Account:
- You must first cancel any outstanding offers for stakes that you have made;
- You must contact support and specifically request for the closing of Your Account;
- We will promptly transfer all funds from Your player account (subject to the deduction of
relevant
withdrawal charges) to the payment
options allowed, which belong solely to you and are in your name. Such transfers will be
executed in
accordance with various laws and
regulations applicable in your jurisdiction.
10.3 If you want to recover funds from closed, blocked or excluded accounts, you need to contact
support.
10.4 If you are closing Your Account because you have a problem with gambling addiction please refer
to our
responsible gaming rules.
11. Inactive accounts
11.1 An inactive account is an account that has not been accessed or logged in to for an
uninterrupted
period of
12 months.
11.2 Once Your Account becomes inactive, we will charge a fee of KSH 1,000 per month from your
account as an
administrative fee until your
account real money balance reaches zero, unless you log in to Your Account or withdraw the funds.
11.3 If you log in after we began charging Your Account with the administrative fee we will cease
charging
your
Account with the
administrative fee. You may also request a full refund of the administrative fees charged up until
then by
contacting support.
The period of inactivity starts to run again from your last log-in date.
We reserve the right to close inactive accounts with zero real money balance at our own discretion.
12. Bonuses
12.1 Any Bonus is only available once per person, family, household, telephone number,
computer/device and /
or
IP address.
12.2 Any "welcome" Bonuses are only available to new customers whom open an account and whom have
never held
an
account with Betsafe before,
have never received a welcome offer of any kind and who are invited to take part in a welcome offer
by
virtue of
it being specifically
offered to them when they register.
12.3 Some bonuses must be manually activated by you in Your Account. Unless stated otherwise you can
do this
after logging into Your Account
and depositing the amount required to access the Bonus. Such Bonuses can only be activated when real
money
is
available in Your Account.
If you play with any of your deposited funds prior to claiming the Bonus, lost funds cannot be used
to
activate
the Bonus.
12.4 The bonus amount will be placed into a Bonus Balance and will be kept separate from your Cash
Balance.
When
you claim a Bonus, your
real money, the Bonus and all winnings generated from them will remain as Bonus money, subject to
restriction
and not withdrawable
or wagered on other products until wagering requirements are met. Your balance will be available
again only
when
you have met the
wagering requirements, that is, when the sum in your Bonus Balance linked to the active bonus will
be
transferred into your Cash Balance.
12.5 All Bonuses have a wagering requirement that needs to be completed within a given time frame
before any
potential winnings and/or bonuses
can be withdrawn. The Wagering Requirements of a Bonus means the total amount of bets you must stake
before
the
Bonus and any accrued
winnings are transferred into your Cash Balance and can be withdrawn. The Wagering Requirements for
each
Bonus
are set out in the
specific terms for the Bonus and will be expressed as a multiple of the Bonus amount, or of the
Bonus plus
the
Deposit amount, along
with a time limit by which this amount must be played through. Failure to meet the required wagering
requirements and/or forfeit of
an active Bonus for any reason may result in the forfeit of all winnings attained throughout the
wagering
process of the Bonus. Any
attempt to withdraw any funds or cash out any placed bets prior to the complete fulfilment of the
Bonus
wagering
requirement, may
result in the Bonus and any winnings attained being forfeited. System bets do not count towards the
wagering
requirements.
Only bets that have been placed and settled during the campaign period will be considered towards
the
wagering
requirements. Any bets
that are placed and settled outside this period will not count.
12.6 Any evidence or reasonable suspicion that specific bets were placed on any Game (i.e. betting
in
proportions on different outcomes
in the same hand to create "action") without risk will not qualify for any wagering requirement.
Examples of
bets without risk include
betting on red and black simultaneously in Roulette, and betting player and banker simultaneously in
Baccarat.
If you are found to
be colluding with other players, for example, one person betting on the player, the other betting on
the
banker,
you will have your bets
cancelled, account closed and all deposits made by you may be forfeited.
12.7 Where any Bonus is capable of (for example due to enhanced odds) giving you guaranteed or
increased
chances
of profits irrespective
of the outcome; and we have any evidence or reasonable suspicion that you have placed a bet or
multiple bets
(alone or in a group of players)
across any of the websites belonging to Bet High (K) Limited on such a Bonus, then we may withdraw
the Bonus
and
all winnings attained
by you during the wagering of the Bonus and we may also close Your account and withhold all funds
remaining
on
Your Account at our
absolute discretion.
12.8 If you cancel the Bonus, You will lose the Bonus and all winnings generated from the Bonus.
Details on
the
applicable restrictions can
be found in the specific terms of the promotion.
12.9 We have the right to refuse any player a Bonus or we may alter the Bonus (including
cancellation), if
webelieve that:
- the Bonus is being abused (our definition of abuse includes but is not limited to a player making
use of promotional offers without ever risking their own funds);
- technical issues have occurred in relation to the Bonus;
- the Bonus is, for any reason, not able to be conducted as planned.
12.10 We offer promotions in good faith to players who use our Service for entertainment purposes.
We
reserve
the right to cancel or remove
a player’s access to these games in the case of suspected abuse of this offer and also, should we
deem so
necessary, terminate the offender’s
account with immediate effect. In the case of an offender’s account being closed, we will not be
liable to
refund any losses made by a player
on any games or to refund any balances on the players account. 'Abuse' includes but is not limited
to using
software and/or opening multiple
accounts in order to gain an unfair advantage on a Bonus. In all cases of abuse, we retain the right
to
withhold
all winnings and any
balances remaining on Your Account.
Therefore:
If we notice that a bonus is being abused and/or the bonus terms are being breached, we may take the
following
actions against such abusers:
- Revoke and / or cancel any bonuses and bonus winnings that we regard may have been redeemed by
misuse of
the
system;
- and / or Players found to be abusing bonus offers may be barred from receiving further bonuses;
- and/or Abusing player accounts may be terminated. A list of what may be deemed abuse may include
but is
not
limited to:
- Using more than one account;
- Equal, zero or low margin bets;
- Placing bets in excess of the maximum stake allowed when having an active bonus;
- Wagering bonuses on excluded games;
- Collusion;
- Manipulation of software, exploitation of loopholes or other technical forms of abuse or other
behaviour
which amounts to deliberate cheating;
- Masking IP address or using a VPN.
12.11 All Bonuses are intended for recreational players and/or as tokens of appreciation to our
customers
and we
therefore reserve the right
to restrict eligibility to participate in all or part of any Bonus.
12.12 The maximum withdrawal amount allowed from winnings earned from any bonus or free spins/bonus
spins
offer
before a deposit has been
made is KSH 10,000.
12.13 Unless stated otherwise on the specific bonus landing pages, all Bonuses in Casino have got a
max bet
restriction in place of
KSH 750 per game round or KSH 60 bet per line and failure to adhere to this max bet rule may result
in
account
closure and forfeit
of the Bonus and any winnings attained during the wagering of the Bonus.
12.14 Irregular Play At any time, we may decide to review all records and play transactions and / or
to
monitor
your use of any Bonus
or Bonuses. If Irregular play is suspected, we reserve the right to disqualify you from any free
spins/bonus
spins promotion or Bonus
or other form of promotion and / or withhold all deposits and / or winnings and / or close Your
Account.
Irregular play is considered
bonus abuse and is not permitted on the Site. Irregular play can include (but is not limited to) low
margin
betting, equal betting,
zero risk bets or hedge betting. These are considered Irregular Play when done purposely to exploit
bonuses,
in
addition the following
types of play are considered irregular play:
- increasing the balance and then changing Your gaming pattern significantly (bet, game type, bet
structure or
other pattern of betting)
to complete any wagering requirements of any Bonus;
- using any betting system or placing even money bets on any game of chance, and / or using the
"Double-Up" or
gamble feature within
a game to increase win values;
- increasing your balance after placing high value bets and thereafter proceeding to place bets of
less
than
half of the prior
bet value, in order to meet bonus wagering requirements;
- wagering on Games that do not contribute towards wagering requirements or games with a 0%
wagering
weight
applied to them
as specified in the specific bonus landing page terms;
- wagering on games with bonus money to build up value, lose the bonus and then cash out on the
built up
value
with a secondary deposit.
13. Responsible gaming
13.1 Gambling can be addictive. If you need some help to overcome such addiction, kindly follow this
link
which
will redirect you to our
responsible gaming page on the Website. We provide tools to help you better control your gaming
activity.
13.2 Budget Limit
You may choose to budget the net deposits made to Your account on a daily basis.
This
limit
shall take into consideration
both the deposits and withdrawals made during the day to determine Your net deposits, where net
deposits is
calculated as the sum of all
deposits made during the day less the sum of all withdrawals made on the same day. This limit will
automatically
block any further
deposits from being made until the next day if the set limit has been exceeded. Any deposits which
would
result
in the limit being
exceeded will also be rejected. If you change your mind, these limits can be changed. Increasing or
revoking
a
limit shall have effect
only after 24 hours, whereas decreasing a limit shall have effect immediately.
13.3 Self-Exclusion and Time-Out.
13.3.1 You may choose to completely exclude yourself from playing any of the Games for a period of
time
by opting for a "self-exclusion". To do so you must contact our customer service.
13.3.2 You may also choose to take a "time-out". You may want to take a break from gambling and a
'cooling-off
period'
can be set for a period of 24 hours, 48 hours or 1 week. Please contact customer service or visit
this link
when
logged in to request a time-out. At the end of any time-out period, your account will automatically
be
reactivated.
13.3.3 During the self-exclusion or time-out period, you will be able to access Your Account through
the
Website
and withdraw
funds, but you will not be able to play the Games, place bets or make deposits to Your Account.
13.3.4 You will not be able to open another account should you opt for self-exclusion. You will also
forfeit
any
entry into any
competition or draw which was entered into prior to such self-exclusion as well as forfeiting any
non-cash
prizes or invitations
which have been granted to you or offered to you prior to such self-exclusion but which have not yet
been
redeemed or utilised
by you (for example, where tickets for an event have been offered but the event is to take place
during a
self-exclusion period,
the invitation is automatically withdrawn upon self-exclusion). Lastly, you will not be receiving
any
marketing
campaigns or
personal messages from us until your self-exclusion period expires. This is to prevent gambling
being
promoted
to you in a time
where you have taken some time to assess your gambling behaviour.
14. Miscarried and aborted games
We do everything we can not to have any technical foul ups but this isn’t always possible. We
therefore need
to
tell you the following:
14.1 We, our suppliers and / or licensors are not liable for any downtime, server disruptions,
lagging, or
any
technical or political
disturbance to game play. Refunds may be given solely at the discretion of the management;
14.2 We, our suppliers and / or licensors accept no liability for any damages or losses which are
deemed or
alleged to have arisen
out of or in connection with the Service or its content, including and without limitation to:
- Delays or interruptions in operation or transmission;
- Loss or corruption of data;
- Communication or lines failure;
- Any Service or content misuse;
- Any errors or omissions in content;
14.3 In the event of a casino system malfunction all wagers are void;
14.4 If your Game miscarries because of a failure of the system, we shall refund the amount wagered
in your
Game
by crediting it to
Your Account or, if Your Account no longer exists, by paying it to you directly, in an approved
manner. If
you
have accrued credit
at the time the Game got miscarried, the monetary value of the credit will be paid out to Your
Account or,
if
Your Account no
longer exists, it will be paid to you directly, in an approved manner;
14.5 We shall take all reasonable steps to ensure that our computer system enables your
participation in a
Game.
If after you
have made a wager game play is interrupted by a failure of the telecommunications system or a
failure of
your
computer system,
the Game will resume as at the exact time immediately before the interruption occurred. If however,
such
resumption is not
possible we shall:
- Ensure that the game is terminated;
- Refund the amount of the wager to you by placing it in the Your Account.
15. How to complain
15.1 Our aim is to give the best customer experience in the industry, therefore we hope that you
should have
no
complaints.
However, if you have any complaints about the Service, please contact the Customer Services
department in
the
first instance
by emailing care@betsafe.co.ke or calling +254111040000. If your complaint is not resolved by the
support
team
you can escalate
your complaint by emailing csmanagement@betsafe.co.ke. We will endeavour to supply a final answer
within 10
days
of receipt
of your communication. Where the nature of the inquiry is such that more time is necessary to
complete it,
such
period may
be extended by a further ten days, You shall be informed within the first ten days from the date of
receipt
of
the complaint,
should this period need to be extended.
15.2 In order for us to deal with your complaint quickly and efficiently, please provide us with
clear
information about your identity
as well as all relevant details giving rise to the issue. We will use best efforts to promptly
resolve a
reported matter and reach
an amicable settlement.
15.3 Any claim you might have regarding any transaction must be made within six months after the
transaction,
payment and/or settlement
took place/should have taken place; otherwise we will not consider the claim. Once a claim is
received, we
will
review any queried
or disputed transactions and let you know the outcome. Our decision on this is final, in simple
terms, what
we
say goes.
16. When talking to us
16.1 When you contact us, you will not make statements which:
- Are sexually explicit or grossly offensive;
- Use derogatory terms and/or incites hatred;
- Are abusive, defamatory or otherwise harasses, threatens or causes distress or inconvenience to
our
support
agents.
16.2 We record or keep copies of all communications that you have with our support agents.
17. When talking to each other
17.1 We may provide you with a chat facility to talk to other players. When contacting each other,
you shall
not
make statements
or transmit content which:
- Are sexually explicit or grossly offensive;
- Uses derogatory terms and/or incites hatred;
- Encourages or facilitates antisocial behaviour;
- Encourages or facilitates any illegal activities;
- Harasses, threatens or causes distress or inconvenience to other players;
- Influences other player’s actions through intimidation or abuse;
- Disrupts the normal flow of dialogue, make statements that are abusive, defamatory, harassing or
insulting to users of the Website;
- Advertise, promote or otherwise relate to any other online entities including forumss about the
Website, or any other Internet site(s) connected to the Webite and is untrue and/or malicious and/or
damaging to the Website.
17.2 You will not collude in any way through the chat rooms.
17.3 Any suspicious chats will be reported to the Betting Control and Licence Board (BCLB).
17.4 We review all chats and keep a log and record of all statements. Your use of the chat facility
should
be
for recreational and
socialising purposes only.
17.5 If you breach any of the provisions relating to the chat facility, we may remove the chat room
or
immediately close Your Account.
If we do, we shall refund any funds which may be in Your Account over and above any amount which may
be owed
to
us (if any).
17.6 We will not be liable if damage arises out of such chat functionality. You agree to compensate
us
against
any damage arising out
of your illegal, unlawful or inappropriate conduct or arise out of violation of these chat rules.
18. Privacy policy
You can read our Privacy Statement here. You should be aware that acceptance of the Terms includes
full
acceptance of the terms of our Privacy
Statement. We therefore ask that you read the Privacy Statement carefully.
19. Your liability to us 19.1 You use the Service and participate in the Games at your own risk. The
Service
and
the Games are provided
‘as is’. The only promises we make in relation to the Service are detailed in these Terms. We do not
warrant
(in simple language, we do not legally promise) that:
- The software or the Website is fit for purpose and free from errors;
- The Website and/or Games will be accessible without interruptions.
19.2 We shall not be liable for anything, this includes any loss, costs, expenses or damages,
whether
direct,
indirect, special,
consequential, incidental or otherwise arising in relation to your use of the Service or your
participation
in
the Games.
19.3 You hereby agree to fully indemnify us (in simple language, compensate us for any loss) and
directors,
employees, partners,
and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused
that may
arise in relation
to your use of the Service or participation in the Games. If you don’t agree to this, you should not
use the
Service.
20. Breaches, penalties and termination
20.1 If we suspect that you have breached these Terms, we may refuse to open, suspend or close Your
Account.
We
may also withhold
any money in Your Account (including the deposit) and set off any money or damages due to us against
the
money
in Your Account.
20.2 We also have the right to freeze or terminate Your Account or cancel any stakes if:
- We suspect that you are engaged in illegal or fraudulent activities;
- You are having problems with creditors or otherwise which are detrimental to our business.
20.3 Our decision is final.
21. Anti-money laundering reporting
21.1 As a gaming operator we need to comply with the Prevention of Money Laundering Act and any
associated
Regulations.
We shall check all transactions and report any suspicious transaction to the relevant competent
authorities
in
Kenya
(or other such territory as may be relevant to your transactions).
21.2 If you become aware of any suspicious activity relating to any of the Games, you must report
this to us
immediately
by sending an email to the following address: care@betsafe.co.ke. 21.3 We may suspend, block or
close Your
Account and
withhold funds, in accordance with the Prevention of Money Laundering Act.
22. Intellectual property
22.1 We are the sole owner of the trademark 'Betsafe' and the 'Betsafe' logo. Any unauthorised use
of the
'Betsafe' trademark and the
’Betsafe’ logo may result in prosecution.
22.2 www.betsafe.co.ke is our uniform resource locator and no unauthorised use may be made of this
URL or
any
other sub-domains of
betsafe.co.ke through any media or digital platform without our prior written consent. Links to the
Website
and
any of the pages
therein may not be included in any other media without our prior written consent.
22.3 We are the owner or the rightful licensee of the rights to the technology, software and
business
systems
used within the Service.
22.4 The contents and structure of the Website pages are subject to copyright © and database right
in the
name
of Bet High (K) Limited.
All rights reserved. The copyright in the Website including all text, graphics, code, files and
links
belongs to
us and the Website may
not be reproduced, transmitted or stored in whole or in part without our written consent. Your
registration
and
use of the Website does
not confer any rights whatsoever to the intellectual property contained in the Website.
22.5 You agree not to use any automatic or manual device to monitor our web pages or any content
therein.
Any
unauthorised use or
reproduction may be prosecuted.
23. Severability
If any provision of these Terms is held to be illegal or unenforceable, such
provision shall be severed from these Terms and all other provisions shall remain in force unaffected by
such
severance.
24. Entire agreement and admissibility
24.1 The Terms are the entire agreement between us with respect to the Service and, except in the
case of
fraud,
overrule all
prior communication and proposals, whether electronic, oral or written, between us.
24.2 A printed version of these Terms and any notice given in electronic form shall be admissible in
judicial or
administrative proceedings.
25. Assignment
We can assign or transfer this agreement. You cannot assign or transfer this agreement.
26. Applicable law, jurisdiction and language
These Terms are governed by the Laws of Republic of Kenya and the parties agree to be subject to the
jurisdiction of the Kenyan courts.
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